Refund policy

EVERYTHING HERE IS MADE JUST FOR YOU

MRSBYVALLE does not keep shelves of inventory. When you place an order, your piece is produced for you, individually, after you click buy. Your shirt is printed. Your canvas is stretched. Your candle is poured. Your sign is cut. Nothing exists until you order it.

That is what makes it yours. It also means we cannot put it back on a shelf, because there is no shelf.

ALL SALES ARE FINAL, WITH ONE IMPORTANT EXCEPTION

Because every item is made to order, we do not accept returns, exchanges, or refunds for change of mind, wrong size ordered, or buyer's remorse.

The exception, and we mean it sincerely: if your item arrives damaged, defective, or is not the item you ordered, we will make it right. Every time.

Please check the size charts, product photos, and descriptions carefully before you order. If you are unsure about sizing or want to see a color in different light, email us at mrs@mrsbyvalle.com before you buy. We would much rather answer a question than see you disappointed.

IF SOMETHING ARRIVES DAMAGED OR DEFECTIVE

Contact us within 7 days of delivery at mrs@mrsbyvalle.com. Please use the subject line "Damaged Order" and include your order number.

2. Send us three photos. A clear photo of the problem itself, a photo of the full item, and a photo of the shipping label on the package it arrived in. That last one matters more than it sounds like it should. Our production partners require it to approve a replacement, so without it we cannot move as fast for you.

3. We respond within 2 business days with next steps.

Once we confirm the issue, you choose: a free replacement or a full refund, including what you paid for shipping. If we need the item sent back to us, we pay the return shipping and send you a prepaid label. You will never pay to return something that arrived broken.

Claims made after 7 days from delivery cannot be accepted, because our production partners close their claim windows and we lose the ability to replace the item at no cost to you.

Approved refunds are issued to the original payment method within 5 business days of approval. Depending on your bank or card issuer, it may take another few business days to appear on your statement.

ORDER CANCELLATIONS

You may cancel or change your order within 12 hours of placing it, as long as production has not already begun. Email mrs@mrsbyvalle.com with your order number as soon as you can and we will do everything possible to catch it.

Once production begins, the order cannot be cancelled. At that point materials have been used and your piece is physically being made.

PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS

We ship to the address you enter at checkout, exactly as you enter it.

If you spot a mistake, email mrs@mrsbyvalle.com within 12 hours of ordering and we will correct it at no charge. Once a package ships to an address you provided, we are not able to refund or replace it if it cannot be delivered. If the carrier returns the package to us, we can reship it to a corrected address once you cover the reshipment cost.

LOST AND STOLEN PACKAGES

These are two different situations and we handle them differently.

Lost in transit. If tracking shows your package stopped moving and it is not delivered within 10 business days of the last scan, contact us. We will file a carrier trace and replace or refund your order at no cost to you.

Marked delivered but missing. If tracking shows the package was delivered but you cannot find it, we are not able to refund or replace it. Once the carrier confirms delivery to your address, the package has left our control. We will gladly help you file a claim with the carrier and provide every document you need, and we would encourage you to check with neighbors and your building's front desk first, since packages turn up more often than you would think.

ITEMS WE CANNOT ACCEPT BACK

Made to order and print on demand items, which is most of what we make. Personalized or customized items, including anything with a name, date, or custom text. Candles and other consumables once they have been lit or used. Items marked Final Sale or Clearance on the product page. Gift cards. Digital downloads once the file has been accessed.

Restocking fees: we do not charge any restocking fee, because we do not restock. Nothing you buy from us ever goes back into inventory.

HOW LONG YOUR ORDER TAKES

Because each item is made for you, please allow:

Production: 3 to 7 business days from the time your order is placed, or from the time you provide personalization details if we need them from you.

Shipping within the United States: 3 to 4 business days after production. $6.99 flat rate, free on orders over $100.

Shipping to Canada: 7 to 14 business days after production. $30 flat rate. Free shipping does not apply to Canada.

Total expected time from order to doorstep is 6 to 11 business days for United States orders and 10 to 21 business days for Canadian orders. These are business days, so weekends and holidays are not counted.

If we cannot ship your order within the time above, we will email you before that time runs out and give you a revised date. You can accept the new date or cancel for a full refund, entirely your choice. If we cannot give you a firm new date, or if the delay would run more than 30 days past our original window, we will cancel and refund automatically unless you tell us you would like to wait.

CANADIAN ORDERS AND CUSTOMS

Duties, taxes, and customs fees are set by the Canada Border Services Agency and are the responsibility of the recipient. We have no way to calculate or collect these in advance and we cannot refund an order that is refused or abandoned at customs.

WRONG ITEM, MISSING ITEM, OR A SHORTAGE

If we sent the wrong item, or your order arrived incomplete, tell us within 7 days of delivery and we will ship the correct item right away at our cost. This one is our mistake to fix, not yours.

A WRITTEN COPY OF THIS POLICY

You are entitled to a written copy of this refund policy upon request. Email mrs@mrsbyvalle.com and we will send one.

QUESTIONS BEFORE YOU BUY

Please ask. Email mrs@mrsbyvalle.com and a real person will answer, usually within 1 to 2 business days.

MRSBYVALLE LLC

48 Florence Ave, Belleville, New Jersey 07109

mrs@mrsbyvalle.com

Last updated July 18, 2026